My Rant about EB Games, What bullshit Options

[Knightsword]

Monday night I get the call saying my preorder of FF VI would be in on Tuesday and held for the 24 to 48 hours. I go in Wednesday afternoon/early evening to pick it up I get told theres none in the store and to quote "not even enough for preorders came in"
Fine I go check Target and they hade none. But the kicker is when I go in to EB today they do have a copy that had already been gutted but they seemed to have "misplaced" the box and manuels and wanted to sell me that alone or with a ad box, I said "no thank you, I'll wait"

The point of this rant is one they did get more then enough copies for preorders and thanks to the gutting policy they lose crap and out right lied to me in the first place about the game being in stock. Bah

[Horosha Onikage]

Y'know, sometimes I'm just not sure how to respond to posts like these...

Much like Wiryu, I work at an EB Games. Now, while I won't disregard the fact that there are some employees who aren't all there, it honestly isn't like this with every store. I have good friends and customers who buy and reserve from the shop I work in from time to time and I treat them no differently than any other customer. Why? Because of the fact that even though we're far more acquainted, I'm not one to cheat anybody whether you're a frequent customer or not. And I expect the same from all my co-workers.

And the dealie with the gutted copy... Seriously, someone at that store needs to learn to hold any extra copies over if the last shipment didn't cover everyone. That's the rule and they shouldn't have done that to you. They should only gut that copy if all the reserves are taken care of.

I hate new system releases though and I can think of more than a few folks who will agree with me on this: Those times when we get stupidly small shipments (i.e. thank you, Sony and Nintendo) we hold them for the folks that pre-ordered them and get a flood of walk-ins that start bitching at us for not selling them the product. And then there are also those customers that only have a minimum payment on a reserve and wait well beyond the 48 period, drop by the store and get angry for not holding their item. Well, I'm sorry, but there are about another 100 folks that pre-ordered the same thing and are willing to pick it up at the right time instead of waiting seven days to come by the store.